Get passwords
You now have the option of creating your internet banking passwords online.
Follow these simple steps. Select your Internet PIN (IPIN) and start transacting:
Step 1: Log on to www.dcbbank.com and click ‘Internet Banking – Personal’ option.
Step 2: Click on the Internet banking password generation link to generate login password
Step 3: Enter your account information and opt for One Time Password (OTP).
Step 4: On receiving the OTP on your registered mobile number, enter the OTP in the password creation page.
Step 5: On successful authentication, create the password of your choice Click here to create your IPIN now!
Frequently asked question - Creating your passwords online:
What is online generation of password?
Creating an IPIN online is a quick and convenient way to create your DCB Personal Internet Banking password (IPIN) without having to call or visit the branch.
How do I benefit from this service?
It is;
- Easy and simple
- Quick
- Secure and reliable
Do I need to be registered for DCB Personal Internet Banking to avail this service?
Yes, this facility is beneficial only for customers registered for DCB Personal Internet Banking. You may register for DCB Personal Internet Banking anytime.
Is there any change to the Personal Internet Banking process?
No, the registration process for DCB Personal Internet Banking remains unchanged. Customers who are eligible for this facility will be required to visit for submitting the ‘Customer Request Form’ at the nearest DCB Bank branch.
What are the mandatory requirements for me to get this service?
The following identification parameters are mandatory to create IPIN online:
- You should have DCB Debit /ATM card.
- Your mobile number should be registered with the Bank if you are a resident customer.
- Your email id should be registered with the Bank if you are a non-resident customer.
- You should be a registered customer for DCB Personal Internet Banking and have used the facility once in the past six months.
What is One Time Password (OTP)?
One Time Password is a temporary code communicated to the customer as an additional factor to ensure security of your transaction. As OTP is a temporary code generated by the system, it is valid for only a specified time period.
I did not receive the OTP, what should I do?
Please click on the ‘Re-generate’ OTP button for getting a new OTP on your registered mobile number and/or email ID. If the problem persists, please contact DCB Bank's Customer Care at 022 6899 7777 or 040 6815 7777.
I am an NRI customer; will I be eligible to get this service?
Yes, you are eligible to opt for online generation of password provided that you are using DCB Personal Internet banking and your email id is registered with the bank.
I am travelling abroad currently; can I generate the online password from an outside India location?
Yes, the password can be generated during your stay abroad. The One Time Password (OTP) will be sent to your registered mobile number and email id (registered with the Bank) and by accessing either you will be able to get the OTP. Your mobile number should be mandatorily registered with the bank if you wish to avail this service.
I am an NRI customer and I do not have a registered mobile number. What should I do?
All you need is an email id which is updated and registered with DCB Bank for sending you the OTP.
I have just registered for DCB Personal Internet Banking and have received the confirmation. DCB Customer Care informed me that the 1st time PIN has been dispatched but I am yet to receive it; can I use this option for generating my password?
Yes, you may use this facility to create your own password instantly without waiting for PIN mailer.
I had changed user ID for DCB Personal Internet Banking from customer id to a nickname. In case of online generation of password it is asking me to use the customer id, what should I do?
No problem, use the nickname which you had set as your user id for DCB Personal Internet Banking. The system will identify the customer id and help create the new password, online.
What are the guidelines to generate online password?
Your online password is intended to be convenient for you to remember but at the same time, do ensure you select a strong combination for the safety of your online account. The IPIN should be a combination of the following:
- Minimum 8 characters
- Should be alphanumeric
- Should contain at least one special character (e.g. @)
Will I be charged for availing this service?
DCB Personal Internet Banking is absolutely free of charge. The online password generation facility is also free.