DCB Bank Limited
(Formerly Development Credit Bank Limited)
Complaint Redressal & Form

Click here for Status of Complaints for FY 2012-13

Click here for complaint form

Click here for ATM Complaint Redressal Form

Our Service Commitment

At DCB, we are committed to providing convenient and reliable solutions to help you achieve your financial goals. We consider customer satisfaction a critical measure of our success and we strive to enhance our services and make them more user-friendly.

Get in touch with our Customer Care Centre…

Your concerns are our priority. While we consistently make every effort to provide you with the best of services, should you have any concerns that require special attention, please do not hesitate to contact our -

Call: 3281 1322 (From anywhere in India where DCB has a presence)

Email:
customercare@dcbbank.com
For Demat related queries / complaints
Email:
demat@dcbbank.com

Write in to us at:
"DCB Bank Limited, P.O.Box No.7643, Malad (West), Mumbai 400064"

You can also get in touch with the Branch Operations Manager (BOM) or Relationship Manager (RM) at the Branch / Business Unit where you are maintaining your relationship or the respective Regional Heads / Regional Nodal Officers and they will be happy to assist you.

Escalate Your Concern to the Nodal Officer

If, for any reason, our Customer Care Centre or the Branch is unable to resolve your concern or should you not receive a communication from them within 10 working days, you can approach our Principal Nodal Officer at the Corporate & Registered Office at :

Mr. Sachin Patange
DCB Bank Limited
601& 602, 6th Floor, Peninsula Business Park, Tower A, Senapati Bapat Marg, Lower Parel, Mumbai-400013
Phone: 022 - 6618 7000 (Extn.7031) Fax: 022-6658 9970 E-mail: nodal.officer@dcbbank.com

If you may so desire, you may also get in touch with our Senior Management at Corporate Office.

You will receive a communication within 10 working days of escalating your complaint.

Please do mention full particulars of the complaint with your Customer ID, Account Numbers, Branch Name, Title of the Account and the preferred Contact Address, Telephone Number and E-mail ID.

Banking Ombudsman

In the unfortunate event that we are unable to provide you with a satisfactory solution within a month, you may get in touch with Banking Ombudsman appointed by the Reserve Bank of India under the Banking Ombudsman Scheme, which enables resolution of bank complaints relating to certain services.

Scheme
Complaint Form
Addresses of Banking Ombudsmen & DCB Regional Nodal Officers