Frequently Asked Questions

What is a Prepaid Card?
A Prepaid card is a financial instrument which can be preloaded with designated amount in Rupees for subsequent use as per cardholder’s convenience. It empowers the customer and provides him with control, and convenience to use the card securely at online merchants, retail merchants (equipped with a Point of sale terminal) and on ATM once the customer fulfills general conditions while applying for the card.

What is the DCB ITZ Cash Freedom Prepaid Card?
The DCB ITZ Cash Freedom Prepaid Card is India’s first General Purpose Reloadable Prepaid Card brought to you by Development Credit Bank Limited and ITZ Cash Card Limited. It is a smart and cost-effective alternative to carry cash and make payments. The DCB ITZ Cash Freedom Prepaid Card is simple, convenient and safe to use for a variety of services which include:

  1. Shopping at over 500,000 Merchant Establishments (which accept Visa Cards) like supermarkets, pharmacies, clothing stores, medical stores, and more.
  2. Make utility bill payments, book Rail & Air e-Ticket, on-line mobile recharge, mobile post paid bill payment, DTH Subscription Renewals, payments for Government Services like Property Tax, water bill payments and shopping online or at ItzCash World Outlets.
  3. Withdrawing cash from ATMs, (which accept Visa cards).
  4. Transfer Money * (to be introduced shortly)

Note: Cash withdrawal at ATMs and shopping at Merchant Establishments features are available for KYC upgraded cards only.

How do I get a DCB ITZ Cash Freedom Prepaid Card?
It's easy to get a DCB ITZ Cash Freedom Prepaid Card – Visit your nearest ItzCash World Outlet (ICW) to purchase the card. To locate an ItzCash World Outlet close to you, click here or SMS Freedom Card _Pin code to 57575 or contact our call center on 076 66155220
Note: (_) denotes single space.***

What all documents do need to be submitted to upgrade the card?
You need to carry any Know your customer document (KYC) documents which gives your address proof and id proof to get an all services open loop DCB ITZ Cash Freedom Prepaid Card. To get an essential services DCB ITZ Cash Freedom Prepaid Card no documents are required. You can also upgrade your essential services Freedom Card to an all services open loop Freedom Card by submitting your KYC documents any time. It takes three days to upgrade your card.

Where can I use my DCB ITZ Cash Freedom Prepaid Card?
You can start using your DCB ITZ Cash Freedom Prepaid Card immediately for essential services payments like, Rail & Air e-Ticket booking, Utility Bill Payments, Mobile Recharge, Mobile Post Paid Bill Payment, DTH Subscription Renewals, Government Services like Property Tax, Water bill payments etc. and for payments to service providers that have tied-up with Itz Cash Card Ltd.

Once you have submitted your KYC documents – you can use your DCB ITZ Cash Freedom Prepaid Card for all above services, for payments at all merchant establishments which accepts Visa Cards (over 500,000 outlets), for shopping over the internet and at any ATM to withdraw cash.

What does upgrading my DCB ITZ Cash Freedom Prepaid Card mean?
By upgrading your DCB ITZ Cash Freedom Prepaid Card you get access to services like cash withdrawals from ATMs which accept Visa cards, make purchases at Merchant Establishments where the establishments displays VISA logo, book Bus tickets & Movie tickets on the internet and a lot more. You will need to provide your KYC documents to have the DCB ITZ Cash Prepaid Card upgraded to an all-services open-loop prepaid card.

What are Know Your Customer (KYC) documents?
Know Your Customer (KYC) is a mandatory set of identity, signature and address proof documents as prescribed by the Reserve Bank of India (RBI) that is required to upgrade your Freedom Card as an all-service open loop card.


What are the KYC documents which are required to upgrade the card and make it all services open loop card?
If you wish to upgrade the DCB ITZ Cash Freedom Prepaid Card, at the time of purchase or after purchasing Freedom Card, you need to submit your KYC details for verification. You need to submit copy below mentioned documents along with the KYC form that has been included in the Welcome Kit. To obtain a copy of the KYC form please click here. The form can also be obtained by visiting your nearest ItzCash World Outlet.
• Photo Identity proof like (e.g. Pan Card //Voter ID etc.) and
• Address proof (e.g. bank statement, telephone bill , electricity bill)
• Signature proof (e.g Pan Card/Voter ID/Passport)
Utility bills should not be old then 3 months at the time of submission.

Where can I submit KYC documents?
You can submit your KYC documents at any ItzCash World Outlet. To view a list of Itz Cash World outlet, please click here.

What are the denominations in which DCB ITZ Cash Freedom Prepaid Cards are available?
Freedom Card is available only in denominations of Rs 1000

How much time does it take for my DCB ITZ Cash Freedom Prepaid Card to get upgraded from an essential services card to an all services open-loop card?
Your card will be upgraded within 3 working days of submission of KYC documents subject to meeting KYC requirements. You will be notified of the same by a SMS. You can contact the call center in case of no confirmation.

What is the validity of my DCB ITZ Cash Freedom Prepaid Card?
The DCB ITZ Cash Freedom Prepaid Card validity is 5 years from date of manufacture. Expiry date of the card is printed on the card plastic.

What are the benefits of the DCB ITZ Cash Freedom Prepaid Cards?
The DCB ITZ Cash Freedom Prepaid Card offers the ultimate power of controlling spends and is simple to use over the Internet, at Merchant Establishments and for Cash Withdrawals at ATMs. The card offers:
1. Safety – Store and keep your money safely on the Freedom Card
2. Accessibility – Access your funds which is stored on the card from anytime and anywhere
3. Convenience – Offers you a convenient way of carrying cash
4. Cash Withdrawal – Withdraw money from all Visa powered ATMs as per your requirement
You will also be entitled to specials discounts and cash back offers from time to time as informed by ItzCash and DCB Bank.

Is my DCB ITZ Cash Freedom Prepaid Card Reloadable?
If your DCB ITZ Cash Freedom Prepaid Card is not upgraded to an all services card you can reload your card to a maximum amount of Rs 10000/-. If your DCB ITZ Freedom Prepaid Card is upgraded, you can reload the card to a maximum amount of Rs. 50000/-.You can reload your DCB ITZ Cash Freedom Prepaid Card in multiples of Rs. 250 only. Additionally the card can be loaded for up to a maximum of Rs 6 lakhs in a year subject to meeting of KYC requirements

Where and how can I reload my DCB ITZ Cash Freedom Prepaid Card?
You can reload the card at your nearest ItzCash World Outlet. To locate an outlet close to you, click here.

Are there any charges for cash withdrawal from ATMs?
There are no charges for cash withdrawal at any Development Credit Bank ATM, however for withdrawals at other Bank ATMs you will have to pay a charge of Rs.30 per transaction inclusive of taxes

What should I do if my DCB ITZ Cash Freedom Prepaid Card is lost or stolen?
If your DCB ITZ Cash Freedom Card is lost or stolen contact our customer service at 076 66155220 to have the card hotlisted immediately

Any Information, I should know about before I shop?
At any merchant establishment do not let the merchant manually enter the card details on the POS (point of sale) machine as the payment will not go through. Always ensure the merchant swipes the card on the POS (point of sale terminal).

Do not use the card for temporary transaction. If the same has been done please ask the merchant to use the same authorization code for final settlement to avoid double debit.

How do I know the balance on my DCB ITZ Cash Freedom Prepaid Card?
You will get a transaction alert SMS after each transaction you make showing the balance on your card. You can get to know the balance of your DCB ITZ Cash Freedom Prepaid Card by:
• Using your nearest DCB bank ATMs machine for balance inquiry
• By logging in to your card account click here
• By calling IVR call center number at 07666155220

What happens if purchase amount is more than the balance Amount?
If you try to purchase an item of greater value than your card balance, your transaction will be declined.

What is the process if I want to cancel a purchase?
If you want to cancel a purchase contact the merchant, who will raise a reversal against the charge slip which has been generated. It will take 2 days for amount to reflect to your card, once the merchant raise the reversal. Contact your merchant for specific details.
If you wish to discuss a disputed or declined transaction, you may contact our Call Center at 076 66155220

What if one of the posted transactions on my account is not legitimate at merchant location?
You can call our call center on 076 66155220 and we will raise a dispute on your behalf. To know the detailed process of disputing a transaction please contact our call center on 076 66155220.

What happens if my DCB ITZ Cash Freedom Prepaid Card expires?
You may request a new card before your existing card expires. The balance amount from your existing card will be transferred to your new card. A reissuance amount will be debited from the available card balance.

In case you do not wish a new card to be issued then you can place a request for cash out / card closure at your nearest ItzCash World Outlet. The amount will be refunded to you by ItzCash World Outlet. You can visit the same ItzCash World Outlet for refund once you receive a confirmation of card closure through SMS.

What happens if I do not use my DCB ITZ Cash Freedom Prepaid Card?
As a precaution if you do not use your DCB ITZ Cash Freedom Prepaid Card for a period of 6 months your card will get locked. To activate your card you can simply contact our Call Center at 07666155220 to unlock your card. Unlocking charges will be applicable.

Can I use my DCB ITZ Cash Freedom Prepaid Card while travelling outside of India?
The DCB ITZ Cash Freedom Prepaid Card can only be used within India only. No foreign currency transactions are permitted.

What alerts will I receive?
You will receive an SMS alert on every debit and credit on your card. Also an alert will be sent when your DCB ITZ Cash Freedom Prepaid Card is upgraded or downgraded.

What happens if my ATM / Web /IVR password gets locked?
Please contact the call center at 076 66155220 and place a request to unlock or reset the password. You need to answer security validation questions to proceed the password unlock or reset request.

How do I know card is genuine?
To ensure your DCB ITZ Cash Freedom Prepaid Card is genuine look for the Visa hologram on the reverse of the card. Kindly ensure that when you purchase the DCB ITZ Freedom Card, the card kit is not tampered.

How do I use my DCB ITZ Cash Freedom Prepaid Card for online payment?
1. Log on to merchant’s website or any of ItzCash sites
2. Fill in the payment details
3. Select the payment option – DCB ITZ Cash Freedom Prepaid Card
4. Provide the below mentioned card details
a) Card Number
b) Expiry date
c) CVV (refer the last 3 digits on the back of the card near signature panel)
d) Card Holder Name
e) Date of Birth
5. Click ok
6. Transaction will be processed
7. For any website that does not have ItzCash or DCB ITZ Cash Freedom Card as payment option:
8. Select the payment option
9. Provide the below mentioned card details:
a) Card holder name
b) Card Number
c) Expiry date
d) CVV number
e) Verified by Visa IPIN
10 Click ok
Transaction will be processed.

What is CVV code?
CVV code is a card verification code is a 3 digit number, usually on the back of your DCB ITZ Cash Freedom Prepaid Card just after the account number that uniquely identifies the card issued to a cardholder. This is another measure to safeguard your card. Visa can match the card verification code against its own records to help verify that the person trying to register for the service is in physical possession of the card, and likely to be the rightful owner of the card.

How do I use my DCB ITZ Cash Freedom Prepaid Card at ICW outlet for Essential Services?
1. ICW will log on to merchant’s website
2. Fill in the payment details
3. Select the payment option – ItzCash VISA
4. Customer to provide the card details through the USB based keyboard/key in the details
• Card Number
• Expiry date
• CVV
• Card Holder Name
• Date of Birth
5. Click ok
6. Transaction will be processed

Any Special Information, I should know about before I shop?
There are special types of transactions that you should know about.
IRCTC Railway Booking Transaction – IRCTC Railway booking transaction will charge extra “Service Fee” to make online ticket booking. Thus make sure that your card will have additional balance other than actual ticket cost to pay the service fee.
Restaurants – While signing the “Bill Receipt”, if you have mentioned the TIP amount on the Bill Receipt then additional TIP amount will get debited from your card along with actual bill amount. Make sure you have enough funds to cover any added tip. You will also be charged surcharge at petrol pumps at the rate of 2.5% of the bill amount or Rs 10 whichever is higher. Service tax will be as applicable
Other websites where you make utility bill payments will ask for a service fee as well.

What are the charges on the DCB ITZ Cash Freedom Prepaid Card?
Please click here for charges on the DCB ITZ Cash Freedom Card

Where can I refer the detailed terms and conditions?
For detailed Terms and Conditions, please click here

 

 

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